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Returns

Exchanges and Return Policy

If you need to return any piece of your order you get 7 days to return or 28 days to exchange your items starting from the day you receive your order.

It is necessary that all original tags must be attached.

If you received an incorrect or faulty item, we're sorry to hear that, please email us with further details of the issue within 7 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.

Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

Cover your address label with the Galeria Tricot address as below:
______________________________
Galeria Tricot
Rua Sao Paulo, 520
37590-000 Jacutinga - MG - BRAZIL
______________________________

2.Return the package by using your local Post Office counters and obtain proof of postage from the Post Office.

Please do not post the package through the post box without obtaining a certificate of posting.

Keep your certificate of postage safe as you will need this as your proof of return. Remember to add your order number inside the box. This can be found in Order History

Simply return your items to the following address within 28 days of the date on your dispatch note. Please note that returns and exchanges will be made at your own cost.

Refunds and Processing

Refunds and exchanges will be processed within approximately up to 7 business days (excluding weekends and bank holidays) after we receive your return.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll provide you with a Gift Voucher or refund your credit/debit card. The funds should appear on your bank statement within 3-10 working days (how long depends on your card issuer).

If you paid for your order with a gift voucher or store credit, this will be credited back to your account.

We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Tracking your return

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.