FAQ’s

Orders:

How can I pay?

You can pay by bank deposit or using your credit card by PayPal

Is it safe to order online?

We use industry-standard encryption systems for potentially sensitive information, like your name, address, and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.

How do I know you have received my order?

Once you place your order, you receive an order confirmation email, which could take up to 30 minutes to arrive. If you do not receive an email, please check your spam.

Can I track my order?

Once you receive your shipping email, you can check the status of your order anytime.

Can I cancel my order?

You can cancel items or orders that were not shipped yet.To cancel, please, contact us at talk@galeriatricot.com

What should I do if I receive an incorrect or faulty item?

We apologize for this inconvenience. Contact us within 7 days of receiving your goods via email with further details of your issue.

Can I exchange/return an item?

For purchases made by customers outside Brazil, exchanges/returns are NOT possible.

Shipping:

Where do you ship?

For more information on the countries we ship to, please refer to our Shipping Info.

How much does shipping cost?

For more information on freight prices, please refer to our Shipping Info.

How long will shipping take?

For more information on shipping times, please refer to our Shipping Info.

What if I’m not in when my parcel is delivered?

Delivery policies depend on your location. We advise you to be aware of the delivery policy of your country. It may be necessary for someone to receive your pack. In some countries, the shipping company may leave the pack with a neighbor or may leave a card saying that they have attempted to deliver the package, providing you details on where the pack is, and how to contact them to re-arrange the delivery, or it just advise where you can collect your packaging.

What if my parcel doesn’t arrive?

Please remember that all our products are made by order, and it takes around 30 business days to manufacture them after the purchase.After this time, if you note a delay, please, contact us via email at talk@galeriatricot.com

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General:

Do you have a shop?

We have three stores in Brazil, located in São Paulo. You can contact our Customer Care team for more information.

How can I contact you?

You may contact us by email at talk@galeriatricot.com or Whatsapp at 55 35 998854-3079